近年來，隨著國際市場的不斷擴展，越來越多的企業開始尋求高質量的二手挖掘機，以滿足海外項目的需求。上海挖百萬二手挖掘機憑借專業的服務和豐富的經驗，成功幫助客戶完成了一項重要的出口項目。本文將分享一個真實的客戶案例，展示我們在二手挖掘機出口過程中的專業能力和客戶滿意度。

In recent years, as international markets continue to expand, more and more companies are seeking high-quality used excavators to meet the demands of overseas projects. Shanghai Wa Baiwan Used Excavators, with its professional services and extensive experience, has successfully assisted a client in completing a major export project. This article shares a real client case, showcasing our expertise and client satisfaction in the used excavator export process.

客戶背景

Client Background

我們的客戶是一家位于南美的建筑公司，專注于大型基礎設施建設項目。由于項目規模龐大，該公司急需采購一批高性能的二手挖掘機，以確保工程進度順利進行。通過多方對比和考察，他們最終選擇了與上海挖百萬二手挖掘機合作。

Our client is a construction company based in South America, specializing in large-scale infrastructure projects. Due to the large scale of the project, the company urgently needed to procure a batch of high-performance used excavators to ensure smooth progress. After extensive comparison and evaluation, they ultimately chose to partner with Shanghai Wa Baiwan Used Excavators.

需求分析與設備選擇

Needs Analysis and Equipment Selection

需求分析：客戶需要15臺性能優越、價格合理的二手挖掘機，要求品牌為卡特彼勒和小松，設備需具備即刻使用的能力，并且符合當地的環保標準。

Needs Analysis: The client required 15 high-performance used excavators at reasonable prices, preferring brands such as Caterpillar and Komatsu. The equipment needed to be ready for immediate use and comply with local environmental standards.

設備選擇：根據客戶需求，我們迅速在庫存中篩選出符合要求的設備，并提供了詳細的設備清單、性能報告及環保認證。客戶最終選擇了8臺卡特彼勒320D和7臺小松PC210-8二手挖掘機。

Equipment Selection: Based on the client's needs, we quickly filtered through our inventory to select suitable equipment and provided detailed equipment lists, performance reports, and environmental certifications. The client ultimately chose 8 used Caterpillar 320D and 7 used Komatsu PC210-8 excavators.

設備檢查與質量控制

Equipment Inspection and Quality Control

在客戶確定設備后，我們安排了專業的技術團隊對每臺挖掘機進行全面檢查，包括發動機、液壓系統、履帶、操作系統及環保排放情況。所有設備均通過了嚴格的質量檢測和環保標準，確保符合客戶要求。

After the client confirmed the equipment, we arranged for a professional technical team to conduct comprehensive inspections on each excavator, including key components such as the engine, hydraulic system, tracks, operating system, and environmental emissions. All equipment passed strict quality inspections and environmental standards to ensure they met the client's requirements.

出口流程與物流安排

Export Process and Logistics Arrangements

獲取出口許可：我們協助客戶準備并獲取了所有必要的出口文件，包括出口許可證、商業發票、裝箱單、原產地證書和環保認證報告。

Obtaining Export Licenses: We assisted the client in preparing and obtaining all necessary export documents, including export licenses, commercial invoices, packing lists, certificates of origin, and environmental certification reports.

物流安排：根據客戶的需求，我們選擇了海運方式，并與專業的物流公司合作，安排了設備的裝載和運輸，確保設備安全、準時到達目的地。

Logistics Arrangements: Based on the client's needs, we chose sea transportation and collaborated with a professional logistics company to arrange the loading and shipping of the equipment, ensuring safe and timely delivery to the destination.

交付與售后服務

Delivery and After-Sales Service

設備交付：所有設備順利通過了海關檢查，并按時運抵南美港口。客戶在驗收設備后，對設備的狀態和性能非常滿意，并對我們的專業服務給予高度評價。

Equipment Delivery: All equipment successfully passed customs inspections and arrived at the South American port on time. The client was very satisfied with the condition and performance of the equipment upon inspection and highly appreciated our professional services.

售后服務：為了保證客戶的使用體驗，我們提供了全面的售后服務，包括技術支持和設備維護建議。客戶在使用過程中，如遇到任何問題，均可隨時聯系我們獲取幫助。

After-Sales Service: To ensure the client's user experience, we provided comprehensive after-sales services, including technical support and equipment maintenance advice. The client could contact us at any time for assistance if any issues arose during use.

通過這個案例，我們展示了上海挖百萬二手挖掘機在出口流程中的專業能力和客戶至上的服務理念。如果您有二手挖掘機的采購需求，歡迎聯系我們，我們將竭誠為您提供最優質的服務！

This case demonstrates Shanghai Wa Baiwan Used Excavators' expertise in the export process and our customer-first service philosophy. If you have used excavator procurement needs, please contact us, and we will be happy to provide you with the best service!

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